0

My Cart

MY CART
Subtotal: 0.00
Add 49.95 to your cart and get Shipping Free.
YOUR CART IS EMPTY.

Delivery Policy

 

Free Shipping Australia wide for orders over $49.95*

Simply order over $49.95* and we will have your order deliver for free!

 

Flat Rate $4.95 Shipping Australia Wide for orders under $49.95*

All order’s that do not qualify for free shipping, are delivered for a low flat rate of $4.95.

 

Shipping Options, Exclusions & Conditions:

  • All deliveries require a signature, excludes if an ATL has been provided (please read heading ‘Authority to Leave (ATL)’).  
  • *Free shipping are calculated on the total amount payable for your order this excluded the shipping cost and does not include if a discount has been used that lowers the order cost total below $49.95 making you ineligible for free delivery.
  • Free shipping exclude selected number of bulky items, oversized items may include but not limited to kennels, large enclosures, cages, carriers and large pet beds. 
  • All deliveries are shipped via a carrier chosen by Pet Time. Our current shipping carriers include the following:
    • Australia Post
    • Couriers Please
    •  Fastway Couriers
  • All deliveries are restricted to areas reachable by Carrier service providers. Reachable areas may exclude remote location. If you have a query about your location, please contact Pet Time before making an order. Pet Time reserves the right to cancel any orders that are economically not viable.
  • Pet Time does not take responsibility to delivery costs if a carrier service provider is unable or prevented  to complete delivery due to problems that could have been prevented by the customer
  • All delivery services are not available during public holidays.
  • Please note we do not offer international shipping.


Authority to Leave (ATL):  

If you are not at home and unable to accept your delivery, you can request an ATL. When you request an ATl, your order will be delivered and placed outside of your homes door. To request an ATL, simply place your instruction in the ‘order comments’ section located in the checkout page.


If you decide to provide the carrier with ATL, Pet Time is not responsible and cannot assist you if your order is lost after it is delivered by the carrier. Please understand that by providing an ATL, you are accepting full responsibility to the associated risk in leaving parcels unattended.

 

PO Boxes & Parcel lockers

We are unable to deliver orders to any PO Boxes or Parcel Lockers.

Delivery Times:

All order’s that are in-stock and ordered before 12am on weekdays are dispatched same day. If Item is not in stock order will be dispatched between 1-2 days. Once orders are dispatched, we estimate the following times:

  • Sydney, Melbourne and Brisbane: 1-4 business days.
  • Adelaide: 2-5 business days.
  • Perth: 5-11 business days.
  • Regional Locations: 2-5 business days.
  • Remote Regional location: 1-2 weeks.

* Oversize Deliveries

Flat rate or free shipping excludes bulky items. Bulky items may include, but not limited to; large kennels, cages, large tanks, Pet enclosures, pet carriers and large pet beds. 

All orders that contain oversite products are excluded from Pet Time free shipping promotion, your order will be shipped at a cost that will be determined by the orders product quantity, weight and size. 

 

If you need to return a delivered item, you can. Please ready our Returns Policy about how you can do so.

 

Need Help ?