Terms & Conditions
Acceptance of Terms and Conditions and Amendments
Thank you for visiting our Pet Time website. Each time you access or use this website, you are agreeing to be bound by our Terms & Conditions outlined below.
The Terms and Conditions herewith may be amended from time to time without prior notice by updating this page. So, we strongly recommend that you read them carefully, each time before accessing or using this website, and if you do not agree with these terms and conditions, please refrain from accessing or using this website.
The Terms and Conditions expressed here shall prevail over any other terms or conditions, which may be put forth by you at any given time, and in any given form of communications. Any such terms or conditions put forth by you are hereby expressly waived and excluded.
If you do not agree with any of these terms and conditions, you are prohibited from accessing or using this website.
“Pet Time” is a registered business (ABN: 66 605 192 349), organized and operating under the laws of the state of Australia. Pet Time owns and operates the website with the URL: www.pettime.com.au
The terms are defined as follows:
“Goods” and “Services” means the products or services provided through this Website. “We,” the “Company,” “Our,” and “Us” mean Pet Time or any successor, assignee, affiliate, subsidiary, or parent of Pet Time. “Website” means the whole or part of the website and mobile internet site with the URL: www.pettime.com.au. “You,” “User,” and “Customer” mean all individuals visiting the website and our mobile internet site.
Get all your pet supplies online Australia-wide with free shipping for orders over $49.95, or at a flat rate of $4.95.
For whatever the reason, if you are not fully satisfied with a product you’ve purchased, you can return it.
Pet-Time uses highly secure payment gateways in order to protect your transaction data and personal information.
Pet Time is highly committed to delivering your order as per our Delivery Policy, which forms part of the Terms and Conditions.
Pet Time usually ships out in-stock items within 3 business days. We do not ship out orders during Victorian and national public holidays. Delivery times may vary from state to state. However, you may expect your order to be delivered within 5 to7 days. For areas outside the metropolitan delivery zones, the delivery times may be longer.
In the event that Pet Time cannot deliver any order, Pet Time will contact you via the contact details provided when making the order. In such cases, we will ask you to provide an alternative delivery address where the delivery may be possible. If, for whatever the reason, you fail to provide an alternative delivery address, we retain the right to cancel your order.
While we endeavour to deliver your order within the specified time, we will not accept any liability whatsoever, and under any circumstance for any losses or damages, expenses or charges, or any other costs, or liabilities of any kind, caused by our inability to deliver on time, or by our failure to deliver the ordered goods at all.
Bulk or Oversized items: Please allow approximately 6 to 7 additional business days for orders that include bulk or oversized items.
Pet Time reserves the right to change the Delivery Policy any time without notice.
Goods may be returned as per our Returns Policy, which forms part of the Terms and Conditions. We strongly recommend that you read the Returns Policy before making a purchase from this website.
Pet Time reserves the right to change the Returns Policy at any time without giving advance notice.
Providing you a secure shopping experience is our utmost aim. We recommend that you read our security policy prior to making a purchase on our website. At the Security Policy page you will find information on how we secure your transactions on our site.
Security policy forms part of Terms and Conditions and may be modified any time without notice.
Loss of Goods
From the moment we deliver your order to the delivery company that we use, risk in the goods shall pass to you. Therefore, the responsibility to take appropriate measures to protect your goods, lies entirely on you. Pet Time shall not be held responsible for any loss of goods, or damage to the goods, or any liability resulting from this authority.
Pet Time does not offer any warranties. Any warranties offered in our website is from the respected manufacturer of the goods. As each person has varying requirements, it is your responsibility to make sure that the goods you are buying suit to your intended purpose. Pet Time does not guarantee or warrant that the goods you purchase from us will meet your purpose, or your requirements.
Limitations of Liability
Pet Time’s liability to you in contract, tort (including negligence) with regard to these Terms and Conditions, use of the website and/or any service shall be limited to the resupply information, products or services. You expressly acknowledge and agree that Pet Time shall not be liable for any indirect, incidental, special, consequential or exemplary damages, nor for direct or indirect loss of profits revenue, business, anticipated savings, goodwill, opportunity. If any liability is not able to be excluded by law, we limit our liability to the resupply of the relevant information, service or product.
Links to other websites or resources
This website may provide links to third parties, and that third parties may provide links to other resources or websites. We have no control over the third party websites, therefore you acknowledge that Pet Time does not endorse, and is not responsible for the availability of these resources or websites. Also, you acknowledge, and agree that Pet Time is not responsible or liable for any materials, results, contents, products on these websites, or available from these websites. Accessing them, is entirely at your own risk.
You further acknowledge and agree that the Pet Time is neither responsible, nor liable, whether directly or indirectly, for any damage or loss caused to you in connection to your use or reliance on the content or resources available on such sites.
You expressly acknowledge and agree that:
- Your decision to use this website, and any of the information it contains within this website, is at your sole risk.
- White Pet Time has made every effort to ensure that the content on the Websites is accurate, complete and up-to-date and correct at the time of publication, no responsibility is accepted by, or on behalf of Pet Time for any errors, omissions or inaccurate information on the website, and that we exclude all liability in relation to damages caused by your use, or inability to use of the information on this website or provided to you through this website’s email.
- This website is provided on an 'as is' basis, and that we do not guarantee the accuracy, completeness, merchantability, timeliness, quality or fitness for purpose of the content provided on the websites or that use of the website will be uninterrupted, virus-free or error-free.
- Any material downloaded or otherwise obtained through the website is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
- Products or services in the website are provided on an ‘as available’ bases. While we make every effort to ensure the availability of such product or services, we do not guarantee the availability of such products and services. No responsibility is accepted by or on behalf of Pet Time for any loss or damages arising from non-availability of such products or services offered in this website.
- Except, and otherwise provided by applicable Law, we offer no warranties in regards to the availability, functionality or performance of products, services or information provided in this website.
- If, and where a liability is not able to be excluded by law, we hereby limit our liability to the resupply of the relevant information, service, or product
Notice and disclaimer regarding email
It is almost a common knowledge that e-mail is neither a secure, nor a 100% virus-free medium. Although we scan all communications for any malicious software or viruses, we make no representation or provide any guarantee whatsoever that any message is virus-free. Therefore, Pet Time accepts no liability whatsoever for any potential loss or damage that may arise as a result of receiving, reading and storing any message and any attachment(s).
The responsibility of ensuring that email messages and their attachment(s) do not have adverse effects on your system, rests solely on your part. You are also entirely responsible for ensuring that the messages you send to us are free from viruses or other malicious software. We reserve the right to read any e-mail or attachment entering or leaving our systems without notice.
Pricing and GST
All prices in this website are in Australian dollars. Prices are exclusive of Goods and Services Tax (GST), which will be added to your order. Pet Time reserves the right to change the prices on this website without prior notice.
All orders are subject to the pre-approval of Pet Time, and that Pet Time reserves the right to accept or decline, or cancel your order at any time, and for any reason, no matter how the order is made. An order confirmation receipt obtained on this website or sent via an automated email from this site, does not constitute our acceptance of your order.
.While we aim to supply your order correctly, and in full, if for any reason your order is delivered with incorrect or missing items, Pet Time reserves the sole legal right to determine whether to refund, or replace, or back order such items. Pet Time also has the right to supply any of the items less than your ordered quantity without advance notice to you.
All orders must be paid in full either upon ordering, or at the time of processing.
Changes and Cancellations
At Pet Time, you can change your order quantity, or even cancel your order before the order is dispatched from Pet Tim’s supplier, or from Pet Time. In the event that you decide to cancel the order, all costs associated in the processing of your order will be charged to you. Such charges will include, but not limited to any freight charges that we pay to our supplier(s), and/or transaction charges we pay to financial institutions and/or payment gateway provider for processing your payment.
If your order is dispatched either from our supplier and/or from Pet Time, the order cannot be changed, or cancelled.
Pet Time reserves the right to cancel any order, should Pet we feel that we cannot deliver the order for whatever the reason, or if payment is not received in full, or if you do not provide satisfactory proof of identity. In such an event, we will attempt to inform you prior to cancelling your order.
Information on this site
Pet Time endeavour to provide accurate and complete information in this website. However, we are not responsible whatsoever if the information we provide on this website is not accurate, or incomplete. If you chose to rely upon the information we provide in this website, please do so at your own risk. You agree that you will be responsible for monitoring any changes to the information we provide in this website.
Intellectual Property Rights
This website contains highly valuable trademarks owned and used by Pet Time, including but not limited to, Pet Time Logo. Any use of our logo is strictly prohibited, unless written permission is given by Pet Time. Pet Time also has the sole and exclusive property rights to this website’s content, which includes but not limited to arrangement and layout of the site, images, graphics, videos, and the written contents. Therefore, unless written permission is given by Pet Time, acts of reproducing, republishing, copying, modifying, posting, downloading, uploading, transmitting, and duplicating any part, or all of our website, is strictly prohibited.
The logo, or trademark of any brands advertised in our website does not belong to Pettime. Such logos and trademarks belongs to their their respective owners.
Any submissions made by you to this website is considered as your “User Content”, which may include but not limited to any images, graphics, personal information, any data, videos, posts, comments, reviews, and/or testimonials. By submitting your user content, you agree that your user content becomes the property of Pet Time, and that Pet Time reserves the right to use your user content freely and for any purpose, which may include but not limited to our sales, marketing and promotional activities. Pet Time’s property rights will continue to exist following the suspension, and/or termination of your account, either by you, or by us. By submitting your user content, you are warranting that you have the ownership to the submitted content, and that such submitted content is neither defamatory, nor violates, or breaches any third party’s rights, or Pet Time’s terms and conditions. Pet Time neither warrants, nor obligated to make any use of the user content that you submit.
Account Creation, Suspension and Termination
Pet Time reserves the sole right to determine whether to grant you an account to enable you access this website. In the event that an account is granted to you, it is on the condition that you will comply with the Terms and Conditions of this website. If you breach any of these Terms and Conditions, Pet Time reserves the sole right on whether to suspend, or terminate your account
Uniform choice may, or may not grant you to create an account, to enable you to access this website. If an account is granted to you by Uniform choice, it is on the condition that you comply with these Terms and Conditions. Should you breach these Terms and Conditions, Uniform choice reserves the sole right to determine whether to suspend or terminate your account without providing you prior notice. In such cases you will be unable to access this website. If this occurs, you will not be able to access this website. If your account is suspended, or terminated, we reserve the right to cancel any of your pending orders, and may issue a refund to the same payment source that you have used for the relevant order. In the event that Pet Time terminates your account, Pet Time reserves the sole right on determining whether to delete your “User Content”, which includes but not limited to any content, information, images, feedbacks, articles, and/or testimonials you have posted and/or uploaded to this website. Pet Time’s intellectual property rights to the user content will survive the termination of your account.
Pet Health, Fitness and Nutrition
This site may from time to time contain information of medical nature, as well as information on peth health, fitness and nutrition. Such information is only for informational purposes, and ought not to be used as substitute for the advice provided by your own veterinarian or other veterinary professional. We strongly recommend that you to consult with, and get advice from your veterinarian for any health related issue including diagnosis and treatment, as well as for any fitness and nutrition related issues.
Limitation of Liability
Pet Time’s liability to you in contract, tort (including negligence) with regard to these Terms and Conditions, the use of the website and/or any service shall be limited to the resupply information, products or services. You expressly acknowledge and agree that Pet Time shall not be liable for any indirect, incidental, special, consequential or exemplary damages, nor for direct or indirect loss of profits revenue, business, anticipated savings, goodwill, opportunity. If any liability is not able to be excluded by law, we limit our liability to the resupply of the relevant information, service or product.
Pet Time reserves the absolute discretion to prohibit you from doing any acts that Pet Time deems to be inappropriate, unlawful, and/or prohibited by any laws of the State of Australia. Such acts may include, but not limited to:
- Any act that would constitute a breach of the privacy, and/or the legal rights of individuals, which includes but not limited to uploading private information without the concerned individual’s consent;
- Defaming or libelling Pet Time, or its employees, or any other individuals in such a way that brings into disrepute the good name of Pet Time;
- Uploading files that may contain malicious software or viruses that may cause damage to the property of Pet Time, or the users of this website;
- Transmitting or posting to this website any unauthorized materials, which may include but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Pet Time’s or any third party´s systems or network security, libellous, defamatory, pornographic, racist, obscene, threatening, profane or is otherwise unlawful.
Pet Time may offer mobile services. If Pet Time permits or makes available to you the ability to upload content to our site, or to download content from our website, or to send/receive messages and/or emails to and from our website, to brows our website, via a mobile device, you will be charged as per your mobile carrier’s standard data, Internet, messaging and other service fees and charges apply to your use of, and access to, the Mobile Services, and you are solely responsible for all such fees and charges including but not limited to any roaming charges.. This also applies to accessing, downloading and installing our mobile application on your mobile device. Furthermore, you acknowledge, and agree that any of our mobile services may not be compatible with your mobile device.
Governing Law and Jurisdiction
The terms and conditions are construed in accordance with, and governed by the laws of the State of Victoria, Australia. By accessing this site, the individuals are naturally and irrevocably submitted to the non-exclusive jurisdiction of Victorian courts.
In the event that any element of these Conditions is found to be unenforceable by the law, it will not in any manner affect the remaining Terms and Conditions. The remainder of these terms will continue to take full effect.
The content of the website does not necessarily satisfy the laws of any other country other than Australia. If this website is accessed by an individual in any other jurisdiction, he or she will be abided by the laws of that jurisdiction, to the applied extent.